Get Free Shipping on Orders Above 5000 AED!
Get Free Shipping on Orders Above 5000 AED!
At the FayWorld, each garment is crafted with precision, passion, and purpose. To support sustainable production and reduce excess inventory, our pieces are made to order and tailored with care.
• Returns are not accepted for size issues, change of mind, or incorrect orders placed by the customer.
• Each product is thoroughly inspected before shipment, but if a fault slips through, we will make it right.
• The item must be unworn, unwashed, and unaltered, with all original tags and packaging.
• You must include photo evidence of the fault/damage along with your order number.
• The item must be returned in its original condition.
• We do not offer monetary refunds.
• Vouchers can be used toward any future purchase from our store and are valid for 2 months from the date of issue.
• If an exchange for the same item is available, we will arrange it. If not, the voucher will be issued.
• Original shipping fees, duties, or customs charges are non-refundable.
• We will cover the cost of return shipping for approved faulty items.
• If you receive a damaged item and prefer to have it repaired rather than exchanged, we will do our best to accommodate, depending on the damage.
Please email us at weare@thefayworld.com with:
• Your order number
• Clear photos of the issue
• A brief description of the problem
By purchasing from The FayWorld.com, you agree to this policy. We appreciate your support in creating a more conscious and sustainable fashion future.
